• How to make a reservation

Once you have found a property that satisfies your needs, click on the facility name. If you wish to book the availability the system has found, click on 'Book' - or 'Modify' to change your reservation details.

To submit the reservation request, please complete the form, including your credit card details. After clicking on 'Continue', it is possible to control your request.

Before confirming your reservation request please read the cancellation policy carefully and should you have additional requests, it is possible to write them in the blank space. At this point your reservation request will be confirmed. Please note your reservation number.

Please be informed that all information is sent via Secure Server, ensuring that
your personal details can only be viewed by yourself and the recipient (ie. the hotel).

When the status of your booking appears as OK in your user account you can rest assured that it has been confirmed by the property. In order to receive confirmation via email make sure that the address you enter when sending your booking request is correct.

• How to check the status of your reservation

You can check the status of any reservation request by entering into 'Your reservations' with your registered email address and password where you can view all your current reservations. You can control the status of your reservations in the 'status column'.

• How to cancel a booking

Please be informed that all bookings need to be cancelled in your user account within the valid cancellation timeframe in order to avoid penalties. After the cancellation deadline it is necessary to contact the property directly, since in this case only the property itself can decide whether or not to cancel a booking free of charge.

To cancel a booking, click here and enter your registered email address and password. Then click on 'View and Cancel your reservations'. From here, you can view the list of the reservation requests sent. Select a reservation by clicking on the 'View/Cancel' link near the reservation number and then select the 'Cancel' option at the bottom of the page. On the next page, enter your password, and click on 'show message'.

You will then see a cancellation message which will be set to the hotel when you click on 'Send message'. Your booking will then be cancelled in our system and there is no need for any further contact with the hotel on your part.

• How to modify your reservation

It is not possile to modify a booking in the system. You must cancel the reservation, following the instructions above (See 'How do I cancel a booking?'), and follow the reservation process again. After the cancellation deadline, it is also necessary to contact the property directly, since in this case only the property can accept changes free of charge.